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First Contact Resolution is one of the most important metrics you’ll utilise in the #customerservice environment.… https://t.co/SduoQbuzUz
Learn how to improve your First Contact Resolution (FCR) rate in our detailed guide (10 minute read) #customerservice #cx
Your Pain-Free Digital Transformation Strategy https://t.co/QzbA039uap
Improving first contact resolution rates depends on balancing investment and development of both human agents and d… https://t.co/44I6XsrNzT
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