Top 7 Customer Service Trends for 2021 As a difficult 2020 draws to a close, we’re starting to look to[…]
Council Tax in 2021 - Smoothing the Path for Councils and CitizensEntering 2021, Local Authorities face several challenges that could[…]
Citizen Engagement - No Going Back! How councils are adapting to new citizen expectations and behaviour There can be no[…]
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